Frequently Asked
Questions

At this time, we specialize in in-center hemodialysis, but we can connect you with affiliated programs if your doctor recommends home treatment.

Most patients receive dialysis three times per week, with each session lasting approximately 3–4 hours. Your schedule will be based on your physician’s recommendations.

Your first treatment includes a tour of the facility, introductions to your care team, and a full explanation of your treatment process. We’ll make sure you feel comfortable before we begin.

You’ll be supported by a multidisciplinary team that includes your nephrologist, registered nurses, certified dialysis technicians, a renal dietitian, and a licensed social worker.

Yes. Your nephrologist visits you regularly during your treatments to review your progress and adjust your plan as needed.

We follow strict Centers for Medicare & Medicaid Services (CMS) guidelines and infection control standards. Our centers undergo frequent audits and staff training to maintain the highest quality of care.

You can read, rest, listen to music, watch TV, or use your phone or tablet. Free Wi-Fi and comfortable reclining chairs are available.

In most cases, yes—depending on space and safety rules. Please check with the facility administrator for visitor guidelines.

You may bring a blanket, small pillow, headphones, reading materials, or snacks if approved by your care team.

Yes. Novo Dialysis accepts Medicare, Medicaid, and most major private insurance plans. Our billing specialists will verify your coverage and explain any out-of-pocket costs.

Our social workers can help you apply for Medicare, Medicaid, or other assistance programs that cover dialysis services.

Costs vary depending on your insurance plan. We’ll review everything with you before treatment starts so there are no surprises.

Speak with your nurse or facility administrator. We do our best to accommodate your preferred days and times.

Yes. Many patients qualify for Medicaid-approved medical transportation or other local transit options. Our staff can help coordinate this.

Novo Dialysis has centers conveniently located in Flatlands (Brooklyn) and Jamaica (Queens), each offering the same high-quality care and welcoming atmosphere.

Yes! We can help arrange dialysis treatments at other centers nationwide or abroad while you travel.

Light snacks are typically allowed if approved by your care team. Your dietitian will provide guidance based on your medical needs.

Many patients continue to work, spend time with family, and enjoy everyday activities. We’ll help you create a schedule that supports your lifestyle and health.

You can ask your doctor for a referral or contact us directly. Our admissions team will guide you through the process, verify insurance, and help schedule your first visit or tour.

Novo Dialysis – Compassionate Care. Personalized Support. Better Living.

For more information or to schedule a visit, please contact your nearest Novo Dialysis center.